Returns, Exchanges & Refunds
If something isn't quite right with your order, we're here to help make it right.
Returns
We offer a 14-day return window, beginning the day your order is delivered. To be eligible, items must be:
- Unworn and unused
- In the same condition you received them
- Returned in the original shoebox, with all tissue paper and packaging included
- Accompanied by a receipt or proof of purchase
If a returned item shows signs of wear or damage, we'll review it individually — this may result in the item being returned to you or a partial refund issued to cover cleaning or repair.
Trying Them On
Please try your shoes on indoors, on carpet or another soft surface, to avoid scuffing. Keep the protective film on the soles and be mindful of the box.
Returns & Exchanges
To start a return or exchange, email us at abigail@studiosargent.com with your order number and let us know what you'd like to do. We'll send you a prepaid return label and take it from there. U.S. returns and exchanges are complimentary, and exchanges are subject to availability.
Refunds
Once we receive and inspect your return, we'll be in touch. If approved, your refund will be issued to your original payment method. Please allow up to 15 business days for it to appear, as processing times vary by bank and card issuer.
Damages & Issues
Please inspect your order when it arrives. If anything is damaged, defective, or incorrect, email us at abigail@studiosargent.com within 7 days of delivery and we'll make it right.
A Few Final Notes
- Sale items are final sale
- Items sent back without prior return approval may not be accepted
Questions?
Reach out to abigail@studiosargent.com.
